Privacy Policy

Table of contents

Privacy Policy

ClassTutoring ("we", "us", "our") values your privacy. This Privacy Policy explains what data we collect when you use our website or student app, why we collect it, and how we protect it.

1. Information We Collect

We collect information to provide and improve our services. Types of information:

  • Account Information: name, email, phone number, profile picture, password hash (we do not store plaintext passwords).
  • Profile & Education: class/grade, subjects, preferences, learning goals (if you provide them).
  • Payment & Billing: billing address and payment transaction records. We use third-party payment processors (we do not store full card numbers).
  • Usage Data: IP address, device type, OS, browser, pages visited, session timestamps, app version, crash logs (if you opt-in to send them).
  • Communications: messages you send to support, chat history (subject to retention policies), and feedback/reviews.
  • Device & Permissions: storage access for video/PDF downloads, push notification tokens.

2. How We Use Your Information

  • To provide, operate and maintain the website and app.
  • To register accounts, verify identity, and manage subscriptions.
  • To deliver video lectures and PDF study materials.
  • To process payments, refunds, and billing.
  • To send transactional messages, reminders, and important updates.
  • To analyze usage and improve features, performance, and security.

3. Sharing & Third Parties

We may share data with:

  • Service providers (payment processors, hosting, analytics, email delivery) under contract and confidentiality obligations.
  • Legal authorities if required by law, to respond to legal process, or to protect rights and safety.
  • In the event of merger, acquisition, or sale of assets — users will be notified where required.

4. Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyze traffic, and support essential features. You can control cookies via your browser or device settings.

5. Security

We implement reasonable security measures such as HTTPS/TLS, database access controls, encrypted backups, and anti-screenshot protection in our apps to prevent unauthorized content copying. However, no system is 100% secure — please protect your login details and report suspicious activity.